Privacy Policy

Effective date: 29 August 2026

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This policy is aligned with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025 (notified 14 November 2025). Text marked like this still needs your confirmation before this goes live — see the checklist in IMPLEMENTATION-NOTES.md.

Contents

  1. Who We Are
  2. Personal Data We Collect
  3. How and Why We Use It
  4. Legal Basis / Consent
  5. Cookies & Tracking Tools
  6. Sharing & Cross-Border Transfer
  7. Data Retention
  8. Your Rights as a Data Principal
  9. Grievance Officer
  10. Children's Data
  11. Security
  12. Changes to This Policy
  13. Governing Law
  14. Contact Us

1. Who We Are

This website is operated by Socialtitli Marketing Private Limited ("Socialtitli", "we", "us", "our"), registered office at 1902, Solus, Hiranandani Estate, Thane – 400607, Maharashtra, India (CIN: U74999MH2017PTC289415), with an additional office at Office 202, HHHR Tower, Sheikh Zayed Road, Dubai, UAE.

Under the DPDP Act, Socialtitli is the Data Fiduciary for personal data collected through this website — we determine the purpose and means of processing your personal data.

2. Personal Data We Collect

2.1 Data you give us directly

SourceData collected
Project Inquiry FormName, email address, service(s) selected, project requirements/message
Contact FormName, phone number, email address, service type, requirement details
WhatsApp click-to-chatYour WhatsApp number and the content of messages you send us
Facebook Messenger chatChat transcript, and your Facebook profile information if you're logged into Facebook when you chat

2.2 Data collected automatically

ToolWhat it collects
Google Analytics 4 (via Google Tag Manager)Pages viewed, time on page, referring site, approximate location, device/browser type — only after you consent
Google AdsAd click and conversion data, used to measure and retarget ad campaigns — only after you consent

Full technical detail — cookie names, durations, and how consent is captured — is in our Cookie Policy.

3. How and Why We Use It

  • To respond to your enquiry and prepare a proposal, quote, or scope of work
  • To deliver services if you engage us as a client
  • To communicate with you via email, phone, or WhatsApp about your enquiry or ongoing work
  • To understand how visitors use our site and improve it (analytics — consent-based)
  • To measure and improve our ad campaigns (advertising — consent-based)
  • To comply with applicable law, accounting, and tax obligations

We do not sell your personal data.

5. Cookies & Tracking Tools

We use necessary cookies to run the site, and — only with your consent, captured through a banner on your first visit — analytics tools (Google Analytics) and advertising tools (Google Ads). Full detail is in our Cookie Policy. You can change your choice anytime via "Cookie Preferences" in the footer.

6. Sharing & Cross-Border Transfer

ProcessorPurposeData location
Google (Analytics, Ads, Tag Manager)Analytics and advertisingGoogle global infrastructure (outside India)
Meta (WhatsApp Business, Facebook Messenger)Messaging you initiateMeta global infrastructure (outside India)
BigRockWebsite hostingIndia — confirm which BigRock data-center region

The DPDP Act permits transfer of personal data outside India except to countries specifically restricted by the Central Government (a notified list). We do not currently transfer personal data to any restricted jurisdiction.

7. Data Retention

  • Enquiry/contact form data: up to 24 months from your last interaction, unless you become a client (then for the engagement's duration plus any legally required period).
  • Analytics data: per our Google Analytics property's retention setting (Google's default is 14 months). [Confirm this is set as desired in GA4 Admin.]
  • WhatsApp / chat conversations: retained as long as reasonably necessary to handle your enquiry, then deleted or anonymised.

8. Your Rights as a Data Principal

  • Access a summary of the personal data we hold about you
  • Correction and completion of inaccurate or incomplete personal data
  • Erasure of personal data no longer necessary for its original purpose
  • Withdraw consent at any time, as easily as you gave it
  • Grievance redressal — raise a complaint with us before approaching the Data Protection Board of India
  • Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity

9. Grievance Officer

Name: Kkunal Shah, Managing Director
Email: privacy@socialtitli.com
Phone: +91 93240 86988
Address: 1902, Solus, Hiranandani Estate, Thane – 400607, Maharashtra, India

10. Children's Data

Our services are directed at businesses and adults; this website is not intended for individuals under 18. We do not knowingly collect personal data from children.

11. Security

We maintain information security practices aligned with our ISO 27001:2022 certification, including HTTPS encryption in transit and access controls. We will notify affected individuals and the Data Protection Board without undue delay in the event of a personal data breach, as required under the DPDP Rules.

12. Changes to This Policy

We may update this policy from time to time; the "Effective date" above reflects the latest revision.

13. Governing Law

Governed by the laws of India. Courts at Thane, Maharashtra have exclusive jurisdiction, subject to the Data Protection Board of India's jurisdiction for DPDP Act matters.

14. Contact Us

Questions about this policy: privacy@socialtitli.com or our contact form.